Terms of Service

Welcome to HyperBUNKER. By accessing or using our website and services, you agree to these Terms of Use. Please read them carefully before using our services.

1. Acceptance of Terms and Scope

By accessing and using the HyperBUNKER website and services, you accept and agree to the terms and provisions of this agreement. If you do not agree with these terms, please do not use our services.

Our website and services are intended primarily for business and institutional customers (B2B). If you are a consumer, these Terms apply only to the extent permitted by applicable consumer protection legislation.

2. Use of Services

2.1 Permitted Use

You may use our services only for lawful purposes and in accordance with these Terms. You agree not to use our services:

• In any way that violates any applicable national or international law or regulation.
• To transmit or procure the sending of any advertising or promotional material without our prior written consent.
• To impersonate or attempt to impersonate HyperBUNKER, a HyperBUNKER employee, another user, or any other person or entity.
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the services.

2.2 Account Security

If you create an account with us, you are responsible for maintaining the security of your account and are fully responsible for all activities that occur under the account. You must immediately notify us of any unauthorized use of your account or any other breaches of security.

3. Intellectual Property Rights

The services and their entire content, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by HyperBUNKER, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

4. Service Availability

We strive to ensure continuous availability of our services, but we do not guarantee that our services will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, suspend, or discontinue any aspect of the services at any time without prior notice. Any changes will not affect contracts already concluded with you, unless otherwise agreed or required by law.

5. Limitation of Liability

To the fullest extent permitted by applicable law, HyperBUNKER shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

6. Indemnification

You agree to defend, indemnify, and hold harmless HyperBUNKER and its affiliates from any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising from or relating to your violation of these Terms or your use of the services.

7. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by email or by posting a notice on our website prior to the effective date of the changes.

8. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Croatia, without regard to conflict of law provisions. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Zagreb, Croatia.

9. Severability and Entire Agreement

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms constitute the entire agreement between you and HyperBUNKER regarding the use of our website and services.

10. Contact Information

If you have any questions about these Terms, please contact us at:

Email: get@hyperbunker.com
Phone: +385 1 3097 402
Address: Sokolgradska 28, 10000 Zagreb, Republic of Croatia

Privacy and Cookies Policy (EU)

HyperBUNKER d.o.o., Sokolgradska ulica 28, 10000 Zagreb, Republic of Croatia (“HyperBUNKER”, “we”, “our” or “us”) is the controller responsible for processing your personal data when you visit this website and use our services.

This Privacy and Cookies Policy explains how we collect, use, disclose, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data We Collect

1.1 Personal Data

We may collect the following types of personal data:

• Contact details: Name, email address, phone number, company name, and job title.
• Technical data: IP address, browser type, operating system, device information.
• Usage data: Information about how you use our website and services.
• Marketing data: Your preferences for receiving marketing communications.
• Analytics data: Page views, session duration, user interactions, device information, browser type, referring URLs.

1.2 How We Collect Data

We collect data through:

• Direct interactions when you contact us, request information, or use our services.
• Automated technologies, including cookies and similar tracking technologies.
• Third parties such as analytics providers and marketing partners.
• Google Analytics: automated collection of website usage and performance data, only after your consent to analytics cookies.

2. How We Use Your Data

We use your personal data for the following purposes:

• To provide, maintain, and improve our services.
• To communicate with you about our products and services.
• To process your requests and transactions.
• To send marketing communications (with your consent where required).
• To analyze usage patterns and improve user experience.
• To comply with legal obligations and protect our rights.

3. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal bases:

• Consent (Article 6(1)(a)): For example, for analytics cookies and certain marketing communications.
• Contract (Article 6(1)(b)): When processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract.
• Legal obligation (Article 6(1)(c)): When processing is necessary to comply with legal obligations (e.g. tax and accounting rules).
• Legitimate interests (Article 6(1)(f)): For limited purposes such as securing our website, maintaining server logs, and defending our legal claims, provided that such interests are not overridden by your rights and freedoms. We do not rely on legitimate interests for setting non‑essential cookies such as Google Analytics.[web:27][web:30]

4. Cookies Policy

4.1 What Are Cookies?

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of this website may become inaccessible or not function properly. You can also change or withdraw your consent at any time using our cookie settings button.[web:27]

5. Google Analytics

5.1 What is Google Analytics?

We use Google Analytics, a web analytics service provided by Google LLC (“Google”). Google Analytics uses cookies and similar technologies to collect and analyze information about website usage and to report on activities and trends.[web:36][web:47]

5.2 Data Collected by Google Analytics

Google Analytics collects the following types of information:

• Usage data: Pages visited, time spent on pages, navigation paths, clicks, and scrolls.
• Technical data: Browser type, operating system, screen resolution, device type (desktop/mobile/tablet).
• Geographic data: Country, region, and city (based on IP address).
• Traffic source: How you found our website (search engines, direct visits, referral sites, social media).
• User interactions: Form submissions, button clicks, file downloads, outbound link clicks.

5.3 Purpose of Google Analytics

We use Google Analytics to:

• Understand how visitors use our website.
• Improve website content, structure, and user experience.
• Analyze traffic sources and marketing effectiveness.
• Identify technical issues and optimize performance.
• Make data‑driven decisions about website development.

5.4 Data Protection Measures

To protect your privacy, we have implemented the following measures:

• IP anonymization: Google Analytics is configured to anonymize IP addresses.
• Consent‑based activation: Google Analytics only loads after you consent to analytics cookies via our cookie banner.[web:27][web:30]
• Data retention: Analytics data is retained for a limited period (e.g. 2 months) in GA4 settings.
• No direct identification: Analytics data is not used to directly identify individual users.
• Secure transmission: All data is transmitted via encrypted connections (HTTPS).

5.5 Google Analytics Cookies

Google Analytics uses the following cookies:

• _ga: Distinguishes unique users (expires after 2 years).
• _ga_[container-id]: Persists session state (expires after 2 years).
• _gid: Distinguishes users (expires after 24 hours).

5.6 Data Sharing with Google and International Transfers

When you consent to analytics cookies, certain data is shared with Google, which processes analytics data on our behalf as a processor.[web:36][web:47]

Data may be transferred to Google servers in the United States. Such transfers are safeguarded by mechanisms recognised under EU law, such as the EU‑U.S. Data Privacy Framework for certified entities and/or Standard Contractual Clauses approved by the European Commission.[web:42][web:48][web:52]

5.7 Your Rights and Opt‑Out Options

You have several options to control Google Analytics tracking:

• Cookie consent banner: Decline analytics cookies when visiting our website.
• Cookie settings: Change your preferences at any time using our cookie settings button.
• Browser settings: Configure your browser to refuse cookies.
• Google Analytics opt‑out: Install the Google Analytics Opt‑out Browser Add‑on.
• Do Not Track: Enable “Do Not Track” in your browser settings (may not be supported by all browsers).

5.8 Google's Privacy Documentation

For more information about how Google handles data, please review:

• Google Privacy Policy.
• How Google uses information from sites that use our services.
• Safeguarding your data in Google Analytics.

5.9 Legal Basis for Processing Analytics Data

Under GDPR, our legal basis for processing analytics data via Google Analytics is your consent (Article 6(1)(a)). You may withdraw your consent at any time through our cookie settings without affecting the lawfulness of processing before withdrawal.[web:27][web:30][web:47]

6. Data Sharing and Disclosure

We may share your personal data with:

• Service providers: Third parties performing services on our behalf (e.g. hosting, email, analytics).
• Business partners: Partners helping us provide our services.
• Legal requirements: When required by law or to protect our rights and the rights of others.
• Business transfers: In connection with a merger, acquisition, or asset sale.

We do not sell your personal data to third parties.

7. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards to protect your data in accordance with GDPR requirements, including:

• Standard Contractual Clauses approved by the European Commission.
• Adequacy decisions by the European Commission (including the EU‑U.S. Data Privacy Framework for certified recipients).[web:42][web:48]
• Appropriate organizational and technical measures.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods depend on the type of data and the purpose of processing.[web:19]

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access: Request copies of your personal data.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data under certain conditions.
• Right to restriction of processing: Request that we restrict the processing of your data.
• Right to data portability: Request your personal data in a structured, commonly used, and machine‑readable format and have it transmitted to another controller where technically feasible.
• Right to object: Object to processing based on legitimate interests, including profiling.
• Right to withdraw consent: Withdraw your consent at any time where processing is based on consent.
• Right to lodge a complaint: Lodge a complaint with a supervisory authority.

Note on Analytics Data: If you wish to access or delete your Google Analytics‑related data, you can contact us or use Google’s tools (e.g. My Activity). In some cases analytics data is aggregated or anonymized and may not be directly linked to an individual.[web:36][web:47]

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Privacy and Cookies Policy

We may update this Privacy and Cookies Policy from time to time. We will notify you of any material changes by posting the new version on this page and updating the “Last updated” date.

13. Contact Details

If you have any questions about this Policy or wish to exercise your rights, please contact us at:

Controller: HyperBUNKER d.o.o.
Address: Sokolgradska ulica 28, 10000 Zagreb, Republic of Croatia
Data Protection Officer: Boštjan Kirm
Email: get@hyperbunker.com
Phone: +385 1 3097 402

14. Supervisory Authority

If you are located in the European Economic Area, you have the right to lodge a complaint with a supervisory authority. In the Republic of Croatia, this is:

Agencija za zaštitu osobnih podataka (AZOP)
www.azop.hr

For specific complaints related to Google Analytics and cross‑border data transfers, you may also contact the Irish Data Protection Commission (Google Ireland Limited is the controller for European Google services users): www.dataprotection.ie.

GDPR Information

Your Data Protection Rights

HyperBUNKER is committed to full compliance with the General Data Protection Regulation (GDPR). The checklist below summarises key measures implemented on this website and in our operations.

Transparency and Information

• Comprehensive Privacy and Cookies Policy published and easily accessible.[web:13][web:19]
• Clear explanation of data collected, purposes, legal bases, and retention periods.
• Details on data sharing, international transfers, and user rights provided.

Cookie Consent Management

• Cookie banner requiring explicit opt‑in consent for non‑essential cookies.[web:27][web:37]
• Granular consent options (essential, analytics, marketing, functional).
• Easy withdrawal of consent at any time via cookie settings.
• No non‑essential cookies set before consent.

User Rights

• Procedures in place to handle requests for access, rectification, erasure, restriction, portability, and objection.[web:13][web:53]
• Right to withdraw consent clearly explained.
• Contact details for exercising rights: get@hyperbunker.com.

Data Security and Protection

• Appropriate technical and organizational measures implemented.
• Data protection by design and by default applied where relevant.[web:13]
• Procedures for data breach detection and notification in line with GDPR.

Accountability and Governance

• Data Protection Officer appointed and contact details published.
• Records of processing activities maintained.
• Third‑party processors evaluated and bound by data processing agreements.[web:13][web:19]

Other Key Measures

• No sale of personal data.
• Services not intended for children under 16; additional safeguards applied where relevant.[web:46]
• Regular reviews and updates of this Policy and technical measures.
• Right to complain to AZOP and other supervisory authorities clearly communicated.[web:21][web:53]